Support
SupportFrequently Asked Questions
Answers to common questions about our therapy and counselling services in Milton, Ontario.
General Questions
Co & Associates provides individual counselling, couples and family counselling, child and youth counselling, neurofeedback, and combined neurofeedback and therapy sessions. Our team includes Registered Psychotherapists (RP) and Registered Social Workers (RSW) who are qualified to support a wide range of emotional and relational concerns. We offer both in-person sessions at our Milton, Ontario office and virtual sessions for clients across the province.
Our office is conveniently located at 243 Main Street East, Suites 201 & 203, Milton, ON, L9T 1P1.
We welcome clients for in-person sessions from across Milton, the Halton Region, the Greater Toronto Area, and throughout Southern Ontario. Whether you're local or travelling from a neighboring community, our space is designed to feel warm, private, and supportive. We also offer virtual therapy services across Ontario, making care accessible wherever you are.
Free on-site parking is available for your convenience.
Yes. We offer secure virtual therapy sessions for clients located anywhere in Ontario. Virtual sessions are conducted through a confidential, encrypted video platform that meets Ontario privacy standards under the Personal Health Information Protection Act (PHIPA). Virtual therapy is available for individual, couples, family, and child and youth counselling.
You can book an appointment online through our secure client portal at any time. Simply visit our booking page, select your preferred therapist and service, and choose a date and time that works for you. You can also contact us by phone at 905-805-6728 or by email at [email protected] to schedule an appointment.
Our office hours vary by therapist. Many of our therapists offer daytime, evening, and weekend availability to accommodate different schedules. Please check our online booking portal or contact us directly for the most current availability.
No. You do not need a referral from a doctor or other healthcare provider to access our services. You can self-refer by booking directly through our website or by contacting our office.
Please note that while a referral is not required to begin therapy, some extended health benefit providers may require a referral from a family physician or medical doctor for reimbursement purposes. We recommend checking with your insurance provider to understand your specific coverage requirements.
Fees & Insurance
Our fees vary depending on the type of service and the therapist you see. Current fee information is available on our individual service pages. We are committed to transparency in our fee structure, and your therapist will discuss fees with you before your first session.
Many extended health benefit plans cover services provided by Registered Psychotherapists (RP) and Registered Social Workers (RSW). We recommend checking with your insurance provider to confirm your coverage. We provide receipts that you can submit to your insurance company for reimbursement. Please note that Co & Associates does not bill insurance companies directly; payment is collected at the time of service.
We understand that cost can be a barrier to accessing therapy. Some of our therapists may offer reduced rates on a case-by-case basis. Please contact us to discuss your situation and we will do our best to connect you with an appropriate option.
We accept credit cards and other electronic payment methods through our secure client portal. Payment is collected at the time of your session.
We have a 48-hour and 24-hour cancellation policy that therapists administer at their discretion.
Cancellations within 48 hours of a scheduled appointment will incur a $50 cancellation fee. Cancellations within 24 hours of the scheduled appointment will be charged the full session fee. If a cancellation occurs within 24 hours due to illness, a fee of $75 per session may apply.
Your First Session
Your first session is an opportunity for you and your therapist to get to know each other. Your therapist will ask about what brings you to therapy, your background, and your goals for counselling. This initial session helps your therapist understand your needs and begin developing a plan that is tailored to you. You are welcome to ask questions about the therapeutic process, your therapist's approach, and anything else that would help you feel comfortable.
A standard therapy session is 50 minutes. Some services, such as couples and family counselling or neurofeedback sessions, may be scheduled for longer durations. Your therapist will discuss session length with you based on your specific needs.
The number of sessions varies from person to person and depends on your goals, the nature of your concerns, and how you respond to therapy. Some clients find that a few sessions are helpful, while others benefit from longer-term support. Your therapist will work with you to regularly review your progress and adjust the plan as needed.
We encourage you to review the profiles on our Our Team page to learn about each therapist's background, areas of focus, and therapeutic approach. Finding the right fit is important, and we are happy to help you select a therapist who aligns with your needs. If you are unsure, contact us and we can help guide you.
Therapy & Counselling
A Registered Psychotherapist (RP) is regulated by the College of Registered Psychotherapists of Ontario (CRPO) and is trained in the practice of psychotherapy. A Registered Social Worker (RSW) is regulated by the Ontario College of Social Workers and Social Service Workers (OCSWSSW) and may provide psychotherapy as part of their scope of practice. Both designations require adherence to professional standards, ongoing education, and accountability to their respective regulatory colleges.
Neurofeedback is a non-invasive approach that uses real-time monitoring of brain activity to support self-regulation. During a session, sensors are placed on the scalp to measure brainwave patterns, and the information is presented back to the client through visual or auditory feedback. Over time, this process may support the brain's natural capacity for self-regulation. Neurofeedback is offered at Co & Associates as a standalone service or in combination with therapy.
Yes. Confidentiality is a cornerstone of the therapeutic relationship and is protected by law under the Personal Health Information Protection Act (PHIPA) in Ontario. Your personal health information will not be shared without your consent, except in limited circumstances required or permitted by law, such as when there is a risk of serious harm to yourself or others, or when disclosure is required by a court order. Your therapist will explain the limits of confidentiality during your first session.
Absolutely. The therapeutic relationship is an important part of the process, and it is normal to want to find the right fit. If you feel that your current therapist is not the right match, please let us know and we will help you transition to another member of our team.
Children & Youth
We work with children and youth of various ages. The approach and techniques used are adapted to be developmentally appropriate for each child. If you are unsure whether therapy is suitable for your child, please contact us to discuss your situation.
Parental involvement varies depending on the child's age, the nature of the concerns, and the therapeutic approach. For younger children, parents are often more actively involved. For adolescents, the therapist may work primarily with the youth while keeping parents informed as appropriate. Your therapist will discuss the level of parental involvement that is recommended for your family's situation.
We generally recommend that children be told they are coming to see someone who helps kids and families with feelings and challenges. Your therapist can provide guidance on how to introduce the idea of therapy to your child in a way that feels comfortable and age-appropriate.
Privacy & Your Rights
As Health Information Custodians under the Personal Health Information Protection Act (PHIPA), our therapists are legally required to protect the privacy and confidentiality of your personal health information. We maintain physical, organizational, and technological safeguards to ensure your information is secure. For full details, please review our Privacy Policy.
Under PHIPA, you have the right to request access to your personal health information held by your therapist. Requests should be made in writing. Your therapist will respond within the timeframes required by law and may discuss the request with you to ensure the process is clear and supportive.
If you have concerns about how your personal health information has been handled, you may contact our office directly. You also have the right to file a complaint with the Information and Privacy Commissioner of Ontario at 1-800-387-0073 or online at www.ipc.on.ca.
Regulatory Information
Our Registered Psychotherapists (RP) are regulated by the College of Registered Psychotherapists of Ontario (CRPO). Our Registered Social Workers (RSW) are regulated by the Ontario College of Social Workers and Social Service Workers (OCSWSSW). You can verify the registration status of any of our therapists through these regulatory bodies.
If you have a concern about the conduct or competence of a therapist, you may raise it with our office. You also have the right to contact the therapist's regulatory college directly. For Registered Psychotherapists, contact the CRPO at crpo.ca. For Registered Social Workers, contact the OCSWSSW at ocswssw.org.